Little Johnny comes home one day, looks down at his feet, and gives you his report card. You smile at him as you open it up and look inside. Then your smile disappears when you see the F in math. You also see an A (English) and two Bs (history and science). You look down at little Johnny and ask, "What happened in math, Johnny? Why did you get this F?"
We want our kids to be successful at everything they do. And
if they're not good at something, we ask why they failed. We tell them to work
harder at it. Understand what went wrong, focus, and fix it
[..] Fast forward 20 years. Little Johnny is now big
John. As he sits down for a performance review with his manager, she spends a
few quiet minutes looking over his review and then raises her eyes to meet his.
"You've worked hard this year John. Your client
orientation is superb. You've met your sales goals and you're a solid team
player. But you have an area that needs development, specifically, your detail
orientation. The spreadsheets we get from you are a mess. Let's talk about how
you can get better in that."
[...] Traditional management systems encourage mediocrity
in everything and excellence in nothing. Most performance review systems set an
ideal picture of how we want everyone to act (standards, competencies, etc.)
and then assesses how closely people match that ideal, nudging them to improve
their weaknesses so they "meet or exceed expectations" in every area.
[...] Here's what his manager should say: "You've worked hard this year
John. Your client orientation is superb. You've met your sales goals and you're
a solid team player. But working on those spreadsheets isn't a good use of your
time and it's not your strength. I'm going to ask David to do those for you
from now on. He loves spreadsheets and is great at them. I want to spend the
rest of our time talking about how you can get even better at working with your
clients. That's where you shine — where you add the most value to the company —
and you seem to really enjoy it."
In dimineata asta HBR (articol integral) este o sursa de inspiratie pentru mine:)
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